Tourism and Management

In: Business and Management

Submitted By RUVIMBOS
Words 465
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r Hotel is a luxury five star hotel, positioned near the edge of the Sydney harbour and it is located in the central business district Sydney Australia. This most beautiful luxurious hotel overlooks some of Sydney’s key sceneries such as the Opera House, the Royal Botanic Gardens and various historical buildings. The Emperor is 17 floor building and has 302 rooms including the Emperors Suite which is located just under the rooftop lounge where only VIP guest members can access. The Emperor hotel has a function area where it can hold up to 2000 guests and has 5 private business conference rooms, a 2 hat restaurant, Royal Café and 24 hour fitness centre and more. This luxurious five star hotel concentrates on customer satisfaction and delivering the best and high

The Emperor Hotel is one of 4 top international hotels located in the central district Sydney Australia. This particular hotel attracts domestic as well as international guests. 2008 and 2009 winner of Australia’s Top Restaurant, 2 hat restaurant, Circular attracts many high profiled guests as well as the newly furnished Royal Café. Unlike any other cafes in five star hotels, Royal Café is a sweet dessert/patisserie café. It is located on the first level of the Emperor Hotel and it is easily visible from the entrance of the hotel. The Emperor Hotel offers customer loyalty satisfaction privileges. Such as, privileges of reservation waiting list at the Circular Restaurant or free complimentary breakfast at the Royal Café.

Significance
The significance and need for this research from the perspective of the Emperor Hotel management and marketing is to critically investigate the satisfaction of guests for food and beverage services provided, especially from the Royal Café. The common reason for studying customer satisfaction is the profitability that is generally believed to be brought by customer…...

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