The Role of Communications in the Workplace

In: Business and Management

Submitted By laurapownall
Words 1646
Pages 7
In organisations today, the role that communication plays is one that is imperative to an organisations success and the success of the individuals of that organisation. Poor communication is most often the source of interpersonal conflict (Cocks 2012), which is not a surprise as almost 70 percent of an individual’s day consists of some form of communication (Robbins, et al. 2011). Communication is the process of information being passed from one individual to another that follows a procedure of informational transfer and understanding. There are some significant barriers that impact the way in which communication is interpreted. This essay examines the role of communication in organisations, the significant barriers to effective communication and the possible solutions for those problems.
Communication is the process of transferring and understanding information. Communication must include the transfer of information and understanding of the meaning in order to be successful. Before communication can take place, there must be a purpose. The communication process refers to the way in which we send and receive information. The process consists of a sender initiating the message by encoding their own thoughts (sent through a channel), with the message received and decoded by the receiver. If any part of this process is neglected or misunderstood, there is minimal chance of the message being interpreted correctly. If perfect communication were to exist, it would occur when an idea was transferred, so the receiver perfectly captured the same mental picture as the sender (Robbins, et al. 2011). There are three directions in which an individual can communicate; downward, upward and laterally. Downward communication is the transfer or information from one organisational level to a level lower in an organisations hierarchy. Upward communication is the opposite of this, where…...

Similar Documents

Workplace Communication

...Page 77 CHAPTER 4 Workplace Communication Kristina L. Guo, PhD and Yesenia Sanchez, MPH Learning Outcomes After completing this chapter, the student should be able to: 1. Describe the communication process. 2. Understand the importance of feedback in the communication process. 3. Understand various verbal and nonverbal methods of communication. 4. Understand the common barriers to communication. 5. Utilize various methods to overcome communication barriers. Kristina L. Guo is an Assistant Professor of Health Services Administration in the Stempel School of Public Health at Florida International University in Miami, Florida. Professor Guo graduated from Florida International University with a PhD in Public Administration in 1999, and she holds a Masters in Public Health from the University of Miami. Prior to joining the Florida International University faculty, Dr. Guo accumulated extensive experience in the healthcare field. She was the Assistant Director of the University of Miami’s intellectual property division, where she conducted market and patent research and analyses. As the manager of several physician practices, she was responsible for formulating and implementing strategies to increase the organization’s viability and growth potential. She teaches health services management, organizational behavior, and health policy. Her primary areas of research are healthcare policy and management, where she has developed a managerial roles and skills assessment......

Words: 12590 - Pages: 51

Communication in the Workplace

...Communication in the Workplace Regardless of the environment in which one works, communication is always vital and a key factor of success. Communication happens both physically and verbally and is absolutely essential if you want to inform someone about something. Communication has two main components, sending out a message to someone, and ensuring the message is received correctly to the other member of the conversation. It is therefore fair to say speaking and listening are vital to effective communication. I will talk about how effective communication is needed in my current position, as well as the future. Computer Science is the name of my degree choice. Once graduated, I intend on becoming an Information Technology Consultant. The position will be on a contract basis, meaning I will only be employed by a company for a period of time, until a certain project is finished. If my help is still needed within the organization, then an extension may be drawn. Otherwise I will move on and work with another organization. Although the role seems temporary, the pay will make up for this. The main thing that is carried forward is my experience. Alongside experience, my communication with the other members of the organization is extremely important, as a lot of jobs in this industry are promoted via ‘word of mouth’. If I am an effective communicator, I will be able to get a lot of recommendations and will be successful in the industry. If I am not an effective communicator......

Words: 1557 - Pages: 7

Communication in the Workplace

...Week 5 Assignment 2 Effective Communication in the Workplace Intro to Business Professor Stieber 11/10/2013 Sure, communication might seem easy, however, its communicating effectively that actually takes quite a bit of skill. Everyday we are communicating, be it with our children, our spouses and our friends, usually without gibing it a second thought. If your anything like me though, you have most certainly found yourself caught up in a misunderstanding, which in turn can lead to arguments amongst both loved ones and strangers alike. In the office, the consequences can be far more severe; Poor productivity, unmotivated employees as well as lawsuits can all be a result from ineffective communication. Choosing our words carefully and actively listening (by using all five senses as opposed to just our ears) are two fundamental skills that can lead to highly effective communication. Both are things that we all need to work on and perfect on a regular basis, especially when it comes to maintaining a professional and calm exterior in the business world. For the past five years, I’ve been an employee at Starbucks Coffee Company (a licensed store) in beautiful Palm Springs, California. As with any job, it has it’s ups and downs, nonetheless I acknowledge the fact that I am lucky enough to work with one of the nations “Fifty Best Places to Work” (2012). “For many who lost full-time jobs during the Great Recession and got part-time gigs at Starbucks, that's been a lifeline,...

Words: 972 - Pages: 4

Workplace Communication

...Workplace Communication Can Be the Success or Detriment of a Business By Theroda S. Gaillard-Britt Workplace communication is an essential part of any business. The lack of communication can be the largest failure of any business. Many organizations have an idea of what they want for their business, but are unable to carry through because of a lack of proper communication. You may ask, what is workplace communication? Workplace communication is the process of exchanging information, both verbal and non-verbal within an organization. An organization may consist of diverse people from different societies. In order to bring unity amongst employee communication is crucial. Benefits of great communication and getting it right are countless. The first benefit would be that it helps with diversity. Good communication helps to dissolve barriers that are created because of language and cultural differences. In order to achieve the best results many companies provide training to their staff on domestic and international affairs. By doing this type of training companies are avoiding confusion and miscommunication in the workplace. Second benefit of good communication would be team building. Effective communication in the workplace helps to develop highly efficient and successful teams. Employees trust each other more and there is no need for competiveness. There is more harmony, productivity and integrity within the teams. Everyone knows their roles within the group......

Words: 437 - Pages: 2

Roles in the Workplace

...There is many different types of roles people portray in both personal life and in a work place setting. Some of the different roles are, The Joker or the class clown, they tend to keep the mood light and jokes flowing, even sometimes when they really shouldn’t. The devil’s advocate or instigator which can sometimes be similar to the Joker but tends to create problems in the good setting just to get a rise out of people. The Critic or backseat driver is always the first one to point out the issues going on or to say his or her own negative opinion but never offers a good suggestion on how to fix the problem. There’s always the cheerleader or supporter that will just cheer about anything in general it might not even be good process being made but something is going on so the cheerleader is cheering. The outsider or rebel typically sits there alone not joining in, doesn’t try to fit in to the group or conversation. The leader or Alpha is the one the final decision has to be approved by. They might not always be the spear head of the situation but before anything gets decide they need to give their approval for it to happen. Those are only six of the roles you can find yourself in, sometimes it’s based on your personality other times you’re just put in that role and just forced to make it happen. There sometimes can be more than one person in that role such as the joker or cheerleader they typically even find themselves becoming closer since they have that in common. However......

Words: 1451 - Pages: 6

Communication in the Workplace

...MGMT 308 CHAPTER 1 The Role of Human Resources What Is HRM? Human resource management is the process of employing people, training them, compensating them, developing policies relating to the workplace, and developing strategies to retain employees. The Role of HRM There are seven main responsibilities of HRM managers: staffing, setting policies, compensation and benefits, retention, training, employment laws, and worker protection. In addition to being concerned with the seven internal aspects, HRM managers must keep up to date with changes in the external environment that may impact their employees. The trends toward flexible schedules and telecommuting are examples of external aspects. To effectively understand how the external forces might affect human resources, it is important for the HR manager to read the HR literature, attend conferences, and utilize other ways to stay up to date with new laws, trends, and policies. SKILLS NEEDED FOR HRM Ethics is perhaps one of the most important aspects to being a great HR professional. There are a number of skills crucial to human resource management. First, being able to organize and multitask is necessary. In this job, files must be managed, and an HR manager is constantly working in different areas of the business. Communication skills are necessary in HRM as well. The ability to present good and bad news, work with a variety of personalities, and coach employees is important in HRM. Specific job skills, such......

Words: 1179 - Pages: 5

Workplace Communication

...Workplace Communication Assessment Kenneth Bradberry Jack Welch Management Institute Professor Ardith Bowman JWI 505 October 26, 2014 Abstract Communications in a large company can be a challenge, especially when you have a very diverse organization with several business groups and leaders with different missions and values that drive their respective businesses. In order for any large company to maintain a competitive position, innovation is a critical practice that all business groups across the company must participate in and contribute ideas and resources. As a leader in the innovation team, my responsibility focuses on the communication and delivery of innovation tools and concepts that align with the overall company’s strategy as well as the respective business groups. I recently had to issue a communication to several of the business groups on a research initiative that could potentially create a very profitable business for my company and enter into a new market. When I was putting together my thoughts to create a communication to the executive leadership and the F&A group within the company, I had to pull from several different business and technical areas. Introduction Some of these areas I’m considered a subject matter expert, some I’m not, but I had to assemble a paper that addressed the all the elements of the opportunity and created a solid business and technical case for the company to invest a substantial amount of money to......

Words: 861 - Pages: 4

Six Common Roles in the Workplace

...Six Common Roles in the Workplace By: Charqweshia Tucker Teamwork is becoming more common in the workplace, more and more companies are utilizing the concepts of teamwork or group dynamics. The two words are similar with different meanings, teamwork can be referred as "a group of people working together in a group" and group dynamics can be referred as "individual roles and interactions". There are more roles that are played in the workplace outside of a leadership role. The roles can be formal or informal and can be played by one or more members. During my research I found six common roles that are played in the workplace, which include: the agenda setter, the cheerleader, the critic, the gatekeeper, the joker and the leader. The Agenda Setter The Agenda Setter is "who regularly puts new ideas and issues on the table" (pg. 136). This role is important within a group because this role is responsible for providing an agenda and supporting materials ahead of time. By doing so it will help maximize the time that the group has to ensure that everything is covered in a timely manner. This role can be done by The Leader but it will make things run smoother if an Agenda Setter is assigned. According to the textbook, The Agenda Setter is very important and most meetings cannot survive without one (pg. 137). The Cheerleader The Cheerleader is "who encourages any sign of progress"(pg. 136). This role can be played by one or more people at a time. "An effective......

Words: 1662 - Pages: 7

Leadership Role in the Workplace

...Leadership Roles in the Workplace Prepared for Management and Supervision MGT-410 Instructor Ms. Jacqueline Carreras Prepared by Connie Burns-Marshall Management-Skills and Application by Rue & Byars book have a lot of useful information. It focuses on the essential skills that are needed to become a successful manager. It’s a roadmap for critical thinking that’s needed in leadership where problem solving, decision-making and empowerment are daily routine roles. Senior management value leaders that can focused on accomplishing organizational objectives accurately and efficiently with these professional skill sets. At the end of each chapter the questions are designed to promote critical thinking as a leader. (Rue, p. 3) Healthy control of my emotional intelligence is another important attribute that’s needed in the workplace and is related to critical thinking skills, since a calm head allows me to engage more effectively; both attributes can help me establish better relationships with co-workers, senior and middle management and external resources. Stress and challenges are common in practically all workplaces and jobs. Healthy emotional responses and expressions in response to stressful situations will help me project an image of professionalism, avoid negative consequences and maintain an open mind for critical thinking. If I have better control over my emotions I will typically show poise and patience in response to a......

Words: 2268 - Pages: 10

Communication in the Workplace

...Communication is sharing information between two or more individuals, the act of conveying information. Because communication has so many components, failing to effectively communicate in the workplace is commonplace. Components in Communication There are five components to any communication and a sixth that is the overall environment of the workplace in which the communication takes place. The components of communication are: The individual sending the message. The sender must present the message clearly and with enough detail so that the receiver shares meaning with the sender. The context for the message. The context is how the message is delivered by the sender of the message. Context involves nonverbal communication such as gestures, body language, facial expressions, and elements such as tone of voice. Most of the context for a message is only available when the receiver can see and hear the message sender. Email and IM emoticons, for example, are a poor substitution as they are formulated by the sender without input from the receiver. Another piece of the context is the emotions that are involved in the communication circle. Is the sender angry? Is the receiver indifferent to the content of the communication or disdainful of the sender? Normal human emotions affect whether a message is successfully shared. The person receiving the message. The receiver must listen carefully and intently, ask questions for clarity, and paraphrase to......

Words: 627 - Pages: 3

Communication in the Workplace

...mu GRADUATE SCHOOL OF MANAGEMENT UNIVERSITY PUTRA MALAYSIA ORGANIZATIONAL BEHAVIOR GSM 5101 FIRST TRIMESTER 2011/2012 NAME OF LECTURER: DATO’ DR. ZULKIFLI IDRIS “MOTIVATION IN THE WORKPLACE” NAME OF STUDENT: MOHD HAFIZI BIN ABDUL FATAH MATRIC NO: GM04509 Introduction In today business world, many business managers are not aware of the effects that motivation can have on their business. Therefore, it is very important for the graduating students of University of Putra Malaysia to learn and understand the factors that determine positive motivation in the workplace. Regardless whether the business is MNC (multinational company), or SME (small medium enterprise), every single employee needs some of form of motivation to motivate them as a strategy to attain organizational goals. Later in the following content, we will see the importance and effects of motivation by identifying key factors that determine the rate of motivation in employees of any organization and how these factors are linked directly to their individual needs, behaviour and attitudes. According to the book written by McShane (2010), he said “motivation is the driving force by which humans achieve their goals.” Importance of motivation In the organization, motivation is very important elements in the whole management process. Motivation is use for encouraging employees to make positive contribution for achieving organizational objectives. Motivation is necessary as incentive in......

Words: 1693 - Pages: 7

Communication in the Workplace

... Communication In The Surgical Workplace Barbre-Anne Wasdin Lynn University Communication In The Surgical Workplace Introduction and Problem Statement Communication is critical in the workplace. "Communication is how lives are started, money made, wars begun and ended, freedom realized" (DiMaggio, 2014, June 1). There are several different ways to communicate: verbal communication, body language, and electronic communication. The way you speak to someone or the position of your body can dictate how a person construes a conversation. "It's more than the words you use. It's how and when you choose to share information. It's your body language and the tone and quality of your voice" (Morgan, 2014, September 3). In surgery, there are many people you have to communicate with on a daily basis such as patients, their families, surgeons, nurses, scrub techs and ancillary departments. The purpose of proper communication in the workplace is vital as misplaced information could mean the difference between life, death or severe injury. According to Hynes (2015), "Dale Carnegie was one of the first writers to link communication skill with managerial effectiveness" (p. 175). In our O.R., there are several different sub-departments besides the primary surgical department. There are departments such as endoscopy, sterile processing, pre-assessment, outpatient, and recovery. There are approximately seventy-five to eighty employees, and everyone works...

Words: 2178 - Pages: 9

Communication in the Workplace

...Communication in the Workplace Carrie Nylander BCOM/275 November 14, 2011 Dr. Lodessa Washington Poor attendance record is affecting performance goals. The manager approaches the employee in a way that may seem condescending. The employee needs to understand that missing days or coming in late impacts their performance and/or can impact them being able to continue their position. The manager apologizes and explains to the employee that she did not mean to come across like that. The employee handbook is shown. The employee accepts the apology from the manager and proceeds to read the employee handbook that solidifies the manager’s case. Employee The employee reacts in a matter that they feel picked on and say it is not fair. Manager When approaching someone on a topic that can be sensitive, managers need to be aware. It is the responsibility of a manager to assure employees that everyone has the same rules and everyone needs to abide to them. Managers have to come across that they understand and are able to help if they are needed. The main cause of misunderstanding in this situation is the manager is new at her position and never had to approach anyone in a case like this. The manager did not think before speaking. The manager should have been a little more understanding from the beginning and try to find the cause of the employee being late and not showing up at all. The manager pawns her daily tasks on to the group leaders whom all ready have......

Words: 525 - Pages: 3

Communications in a Workplace

...Communications in a Workplace The work carried out by scientists and technicians relies heavily on the structure of the team they work in, and the way each team member acts. In most work places there is a hierarchy. This means the most senior person will have various levels of personnel reporting to them. How this is organised depends on: • How large the team is • The particular routines that are carried out in the workplace • Whether the team is spread over a large area or different sites • If the team is split into smaller groups carrying out a particular job or at particular times of the day or night. No matter how people are organised, the way they communicate within their team or outside of it is crucial to the safe and smooth running of the organisation. Hierarchy System Within almost every organization there is a hierarchy among the employees based on position, title, role, and function. In some sense, hierarchical distinctions create a class system in the workplace. Senior Technician(s) Senior Technician(s) Laboratory assistant Laboratory assistant Team Leader(s) Team Leader(s) Manager Manager Reporting of Results Results generated in a workplace will be specific to that workplace. They may be results of......

Words: 414 - Pages: 2

Communication in the Workplace

...Assignments Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Misunderstanding 1: Who was the sender? My boss Who was the receiver? Myself What was the message? Directions of how to get to a location for house repairs. What channel was used to send the message? Verbal instructions What was the misunderstanding that occurred? Incorrect directions How could the misunderstanding have been avoided? Clarification of the directions or myself repeating the directions back. Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1. What did you learn about the communication process from this activity? I learned that the giver of instructions/directions or information should be clear and concise to avoid any confusions and the receiver should clarify in order to ensure they understood the instructions/directions correctly. 2. What seemed to be the main causes of the misunderstandings? That the sender’s directions were not clear and that the receiver did not clarify them back. 3. What tips can you suggest for preventing misunderstandings in communication? Clarification Misunderstanding 2: Who was the sender? A credit card company Who was the receiver? Myself What was the......

Words: 388 - Pages: 2

KeyKey 2.7.5 | Cristian Solimeno | Boyz II Men