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Service Request

In: Computers and Technology

Submitted By willes
Words 407
Pages 2
Service Request
BSA/375
December 24, 2012

Service Request
Introduction
Riordan Manufacturing a global plastics organization employing 550 people with plants in Albany Georgia, Pontiac Michigan, and Hangzhou China. Dr. Riordan a professor of chemistry founded the company in 1991 with many polymers processing patents. In 1992 Dr. Riordan bought the Pontiac plant manufacturing plastic fans, then the purchase of the Albany in 1993 for their plastic beverage capabilities. The year 2000 saw the purchase of the China plant, where the fan manufacturing has been moved, allowing the Pontiac plant to be retooled for custom plastic parts. All these facilities are governed by a human resource information system (HRIS) implemented in 1992, as a financial package system to track employee information (Apollo Virtual Org.).

Goal
The purpose for this service request is to plan a new HRIS for Riordan Manufacturing. Mainly the beginning phase is to gather and understand the requirements for the new system; this will not only impact HR but Finance systems as well.
Riordan’s HRIS is currently outdated and without a central database or networked compartments. Each record change must be submitted in writing (on specified forms) and manually entered into the system.

Project Requirements
To grasp the service being requested and the necessary requirements the following stakeholders will be questioned; Finance and Accounting, Training and Development, Recruiters, Managers, Employee Relations, and Dr. Riordan. Suggestions shall be gathered and discussed in the following manner/s:
Focus Groups; collective interviews between individuals for both questions and solutions
Workshops; ability to interact with many stakeholders
Surveys; anonymous stakeholder suggestions
Documentation review; preview of company documents to further refine requirements

Feasibility
According to…...

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