Research Stages

In: Business and Management

Submitted By jstephens888
Words 565
Pages 3
Business Research

RES/351

The first article that I chose is named “HMO Access Woes Studied.” The paper is about how HMO patients don't know how to gain access to specialists, don't always know when referrals are appropriate and don't know how to appeal if they have trouble getting referrals. And many physicians (Dependent Variable) don't adequately explain the referral process to patients because they themselves don't understand how it works. Phase one of their study (Independent Variable) involved telephone surveys and focus groups to find out what problems patients and physicians are encountering. With the results being two thirds of the people surveyed and within the focus groups were satisfied with they’re HMO’s while one third said they have encountered problems with referrals to specialists. After analyzing the article, I believe that the hypothesis is HMO’s need to educate not only their members but also the physicians that they contract with, to help members who are not aware of the steps that need to be taken in order to see a specialist for non-emergency appointments. Also, I believe that the process they are using, which is a four step process is a very good way to understand and improve the knowledge of the HMO product. Phase one was the research phase that conducted surveys and focus groups. Phase two will attempt to identify possible solutions that were found in phase one. Phase three involves implementation of the solutions proposed in stage two. Phase four will measure and evaluate how the implementation has been received. The second article I chose is named “CDC Supports HMO Research.” The federal government is supporting research by MCO’s (Managed Care Organizations) on health delivery strategies (Dependent Variables), that analyze topics(Independent Variables) which include childhood immunization, pediatric nutrition,…...

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