Organizational Culture and Quality Management Systems

In: Business and Management

Submitted By anaprior
Words 4487
Pages 18
A influência da Cultura Organizacional na implementação de Sistemas de Gestão de Qualidade nas Organizações
Prior, Ana Renataª
ªUniversidade Lusófona do Porto Rua Augusto Rosa, 24, 4000 - Porto ana.prior@gmail.com

Teixeira, Magalieª
ªUniversidade Lusófona do Porto Rua Augusto Rosa, 24, 4000 - Porto mt_magalie@portugalmail.pt

RESUMO
O fenómeno da globalização acarretou consigo tremendas exigências que se impuseram, aos poucos, às organizações, exigências essas que obrigaram a que as mesmas dessem largas ao seu espirito criativo e empreendedor, levando-as a criar e a adotar mecanismos que lhes permitissem tanto destacar, como ser mais eficientes e produtivas, os seus objetivos deixaram de ser apenas a obtenção de lucro para passarem a ser os meios (processos e intervenientes) utilizados para a obtenção desse lucro, para isso, as organizações viram-se diante de exigências impostas tanto ao nível dos seus procedimentos como das suas políticas e embora a implementação de sistemas de gestão de qualidade (SGQ) não seja uma invenção recente, o fato é que apenas lhe foi atribuída maioritária importância nas últimas décadas, com a crescente exigência dos mercados, tornou-se imprescindível ser mais e melhor, apostando na inovação e no conhecimento, e como isto só se consegue através da conjugação dos diferentes recursos de uma organização, é nesse sentido que no surge este artigo, consideramos vital falar do papel do seu recurso mais importante, o recurso humano (RH), procurando perceber qual o impacto da cultura organizacional (CO) na envolvência dos RH na integração de SGQ, mas, como veremos, para perceber de que forma a CO afeta a implementação de SGQ, é impreterível compreender e estudar os contextos em que estes últimos são aplicados. Embora se trate, maioritariamente, de uma relação indireta e com um fraco suporte empírico, a relação entre GRH, CO e SGQ, existe…...

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