Jdt2 Task 2 Human Resource

In: Business and Management

Submitted By ekuntakoro
Words 1789
Pages 8
JDT2 Task 2 A. Ways to address the situation One of the ways to succeed in business is to make sure customers are satisfied. In this case, If the contaminated metal whistle in the toy collection is sold to the elementary school without any corrections, an ethical issue of non-disclosure or health risk would arise. As a result, the company’s reputation and integrity would be ruined and can deter customers. To address the situation at hand, a few alternatives can be considered. The first alternative is to look for another manufacturer that can supply the toy collection for less than $100,000 and on time. The second alternative is to ask the elementary school if they would like a substitute for the whistle. Finally, the company can ship the toy collection without the whistle but give the school substantial discount on its purchase. In choosing alternatives, I first pinpointed the issues that I would like to handle. In this case, the problem was a contaminated whistle in a toy collection for an elementary school. The toy would be hazardous to the health of children due to the levels of lead present. I then decided on the types of outcome that I would like to see my decisions produce. I decided that I wanted all three alternatives to make both the company and its customer happy. Customer satisfaction is very crucial in this line of business because without customers, the business would not exist. Similarly, the company needs to make money to survive. Therefore, my alternatives had to take into consideration how the company can also benefit from this dilemma at hand. Finally, I had to make sure that my decisions would make the company’s customer have good things to say about the company despite the issue that arose. The first alternative is to look for another manufacturer that can reproduce and repackage the toy collection for less than $100,000 and…...

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