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Internet Banking

In: Business and Management

Submitted By hasan321
Words 992
Pages 4
Findings:
This is the most important part of my report. In findings part I am interpreting the results of my survey. The results of this study are stated below in points:
• Having no online banking and shop
• Current E bill market Size is very satisfactory level
• Over the time, Internet banking & e-bill users are increasing.
• IBBL has future market if they able to introduce this e-bill service.
• There is a good correlation between internet users & E bill/ internet banking users.
• Very Few banks are providing E bill banking service.
• IBBL has good opportunity to invest in Bangladesh
• Number of customers is low compare to other or similar bank.
• Islami Bank Bangladesh Limited is quick service provider.
• Branch environment of Islami Bank is very pleasant.
• Management system of Standard Bank is not well established.
• Employees of Islami Bank are very friendly and helpful.
• Almost all agree that fees & service charge of Islami Bank is not reasonable compare to other banks.
• Islami Bank is very much committed to their clients.
• Islami Bank does not ignore its general customer.
• Islami Bank has lack of technological advancement.
• Employees need more training from time to time.

Standard Bank, Motijheel Branch is well decorated. This branch has all kinds of logistic support- well furnished, high security system, central A/C, well lighting etc. There are three departments in this branch and all are well setup. Branch whole environment is very pleasant. Clients are satisfied with that. But there are some problems. Employees are not well trained. That’s why efficiency level is low. If they get proper training customer service may be improved. Customers are, however satisfied with the over all service. Some clients claim that service charge of this bank is not reasonable. So, service charge should reduce if possible, that also…...

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