Human Resource Management

In: Other Topics

Submitted By mirajewu
Words 510
Pages 3
Application case
The Mentorship program at TVH

Group Thermote & Vanhalst (TVH) is a global organization that specializes in constructing and repairing forklift trucks. The organization’s expansion presents Paul Sanders, HR director at TVH, with a tough problem: TVH doesn’t have system to capture, store, and leverage employees’ knowledge. There is a massive inflow of young people who lack technical know-how, and specialized knowledge is lost when older employees leave the company.

In order to deal with this problem, Paul Sanders introduced a mentorship program. This program helps older employees transmit their knowledge and know-how to younger employees.
Paul realizes that the transition to the mentoring system has not gone smoothly when he gets a letter from Freddy Jacobs, One of his most respected employees. Freddy challenges him with the following:

“Lately we are doing nothing but explaining work process to the young guys. Our own work has to be put aside, and why? Moreover, the young guy at prepacking has never seen a forklift truck in his life, but he started oof in charge of three older people. We have worked together successfully for than 30 years, and I hope that you will deal correctly with this situation.”

After Paul finished reading the letter, he frowned. Experiencing workers were putting a lot of effort into teaching newcomers the tricks of the trade, but the older workers were now becoming upset because of the career opportunities given to the newcomers.
Paul Believes that insufficient transfer of knowledge is at the heart of many issues at TVH. How can he optimize his system to manage knowledge efficiently?

Questions

a) If you were Paul Sanders, How would you deal with the raised issues in the letter?

b) What would make the mentoring program a success? How would you define Failure?

d) Under What circumstances would you choose these…...

Similar Documents

Human Resource Management Roles

... Human Resource Management Roles. Veisinia Lelea. October 15, 2012. Deb Stock. Human Resource Management Roles. Human resource department play a huge role in making sure that an organization has the right people to work and help accomplish its goals. Human resource department also helps employees understand the policies, rules, and regulations around the workplace. They have to make sure everyone knows who is in charge with issues, and questions about any doubts or misunderstanding. An employee who has questions about his or her wages, insurance policies and coverage, and any other issues about their responsibilities around the workplace should seek help with the HR department. Management roles in a health care industries is very important not only for the organization but for the benefits, and the effective of how the organizations performs in each department roles. Management responsibilities include public relations, employee recruitment, employee pay wages, employee hours, and multiple administrative tasks. Public relations management is responsible for dealing with the companies relationships with employees, families, and friend who have questions about the organizations’ policies. They also deal with employees about wages, insurance coverage, applications, taxes, and other legal documents needed by employees. Employee recruitment is one important management roles in any organization. They are the people who hired employees with the possible skills and education for......

Words: 617 - Pages: 3

Human Resource Management

...Human Resource Management Sarah Brown HRM/300 October 18, 2012 James Scott Human Resource Management Human resource management (HRM) is an important part of any business. HRM is useful to companys because it is what keeps employees motivated and helps the company achieve goals. This summary will outline what human resource management is, and its functions in business. It will also outline how human resources management plays an important role in the strategic planning in an organization. HRM aids a company in shaping it employee base and eventually the overall success of the company. What is human resource management? “People are definitely a company’s greatest asset. It does not make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps” (Ash, n.d.). It is vital for managers to have complete knowledge of human resource management (HRM) because people are what keep a company operating. HRM is utilized by managers to connect the abilities of a companys general employee base and its jobs, which will aid both the company and employees in becoming successful. HRM essentially gives a manager the ability to put the worker with the right task, and bring the best out of that work so that it meets organizational goals. Many HRM managers a used to recruit new talent for the company, keeping existing employees inspired, and the training of new and old employees (McNamara, 2012). What is the primary function of human...

Words: 965 - Pages: 4

Human Resource Management

...of integrated employment policies, programmes and practices.” (John Bratton / Jeffrey Gold; Human Resource Management Theory And Practice, 2003) Although the terms Human Resource Management and Personnel Management are commonly used interchangeably, research has shown there are substantial differences between the two. Personnel Management focuses more on the management of employees and dealing with administrative tasks such as employment laws, contractual obligations and the payroll of the company, encompassing the range of activities to do with managing the workforce rather than resources. Human Resource Management takes a strategic approach to the overall management of not only workers, but their workplace and environment, focusing on aspects such as the safety, wellness, benefits, motivation, development and organization of employees. It can be said that Personnel Management is workforce centered; being largely about mediating between management and employees, while Human Resource Management is resource centered; concentrating on the planning, monitoring and control aspects of resources. There are four major stages in the evolution of Personnel and Human Resource Management as we know it today; social justice human bureaucracy consent by negotiation organization and integration Social justice Social justice was the budding stage in Human Resource Management, dating back to the 19th Century, when the work of social reformers such as Lord Shaftesbury......

Words: 1176 - Pages: 5

Human Resource Management Overview

...Human Resource Management Overview Name HRM/300 Date Instructor Name Human Resource Management Overview Human resource management (HRM) has a role that supports organizations in achieving their goals by hiring and maintaining effective employees. The human resource manager is in charge of the staffing, defining and designing work, and employee compensation and benefits. The goal for HRM is to make the most of the production of an organization by improving the success of the employees. Human Resource Management According to DeCenzo & Robbins (2007), human resource management will deal with the changing world and how it relates to the work field. HRM must “understand globalization, technology changes, workforce diversity, labor shortages, changing skill requirements, continuous improvement initiatives, the contingent workforce, decentralized work sites, and employee involvement” (DeCenzo & Robbins, 2007). Primary Function The primary functions of human resource management are overseeing department functions and managing employees. This includes strategic and functional responsibilities, compensation and benefits, training and development, recruitment and selection, and employee relations. Strategic Plan The strategic planning is when a company defines objectives and addresses any internal and external factors. The strategic planning process includes the mission and objectives, situation analysis, strategy formulation, strategy implementation,......

Words: 760 - Pages: 4

Human Resource Management Role

...Human Resource Management Roles Human Resource Management (HRM) is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. Human Resource Management can also be performed by line managers (Heathfield, S. M.). Human Resource Management is the organizational function that deals with issues related to people such as compensation, hiring, performance management, organization development, safety, wellness, benefits, employee motivation, communication, administration, and training. Human Resource Management is also a strategic and comprehensive approach to managing people and the workplace culture and environment. Effective HRM enables employees to contribute effectively and productively to the overall company direction and the accomplishment of the organization's goals and objectives (Heathfield, S. M.). Planning Human resources managers try to project how many employees will be necessary. They look at how many good workers are staying with the company and how many leave. Ideally, they want a low turnover ratio, where more people are staying than leaving. Planners try to identify good workers from the applicant pool, and use them to replace people leaving the company. The ultimate goal is to increase highly skilled and experienced personnel each time there is turnover. If a company is going to reduce employee numbers, planning tries to look for positions that could be trimmed......

Words: 290 - Pages: 2

Importance of Human Resource Management

...lower case) Name Course Tutor Institution Abstract Human Resource Management is defined as the process of hiring and developing employees so that they become more valuable to the organization (Mondy, Noe, & Gowan, 2005). This is a central and strategic organizational activity but at the same time of increasing complexity and importance. It includes recruiting the right people for the job, orienting and training, planning personnel needs, managing wages and salaries, providing benefits and incentives, conducting job analyses, evaluating performance, communicating with all employees at all levels, and resolving disputes. Acquiring an overall view of Human Resource Management with respect to integrating new knowledge includes explanation and examples. I will review, present, and explain in this essay that in all companies, proper management of human resources is vital to being a successful business; human resources must be a critical department within the functional area of an organization. The basic purposes of this essay is to emphasis and culminate the principles of Human Resources Management by describing the application of the knowledge learned in the field of human resource management, with emphasis on six areas: EEO and Affirmative Action, Human Resources Planning, Recruitment, and Selection, Human Resources Development, Compensation and Benefits, Safety and Health, and Employee and......

Words: 1922 - Pages: 8

Human Resource Management

...Human Resource Management The case study is on Harrods and each task is 1000 word. UK COLLEGE OF BUSINESS AND COMPUTING Module Booklet Course: EDEXCEL BTEC Group: Ed excel HND Group Module: Unit 21 – Human Resource Management Module type: Optional Module Code: : K/601/1264 Module Credit: 15 Teaching Period: (15+6 weeks) Level: 4 Contact Hours: (15*3+6*3 = 63) Lecturers: 15 weeks Revision Clinic: 3 week Feedback and assignment guidance: 3 weeks Lecturer: Mr Stephen Moore Start date: 03/10/2013 Day: Thursday Time: 10.00 – 1.00 Room: LH 02 Term: Sept 2013 – Jan 2014 CONTENTS 1. INTRODUCTION, AIMS AND OBJECTIVES 2. MODULE OUTLINE AND TEACHING METHODS 3. READING AND COURSE PREPRATION 4. LECTURE WITH DETAILED COURSE PROGRAMME AND OBJECTIVES 5. ASSESSMENT DETAILS Welcome to the Human Resources Management lecture class Module Leader: Mrs. SUNITA KOTTA ...

Words: 6807 - Pages: 28

Human Resource Management

... |1 | | |Human Resource | | | |Management | | | |Lecture Outline | | | |Strategic Overview |In Brief: This chapter explains what Human Resource| | |What is Human Resource Management and Why is it Important? |Management is, how it relates to the management | | |What is HR Management? |process, and how it is changing in response to | | |Why is HR Management Important to all Managers? |trends in the workplace. It illustrates how all | | |Line and Staff Aspects of HRM |managers can use HR concepts and techniques, HR’s | | |Line Managers’ Human Resource Duties |role in strategic planning and improved | | |Human Resource Manager’s Duties |organizational performance, the......

Words: 5767 - Pages: 24

Concepts of Human Resource Management

...CONCEPT OF HUMAN RESOURCE MANAGEMENT – MBA MENTOR Human resource management means management of people at work. HRM is the process which binds people with organizations and helps both people and organization to achieve each others goal. Various policies, processes and practices are designed to help both employees and organization’s to achieve their goal. Human resource management is branch of management that deals with people at work, it is concerned with the human dimensions of management of the organization. As organization consists of people, therefore acquiring them, developing their skills, providing them motivation in order to attain higher goal and ensuring that the level of commitment is maintained are the important activities. Human resource constitutes of all the management decisions responsible for relationship between organization and employees. HRM is the field of management which plans, organizes, controls the functions of procurement, development, maintenance and utilization of the work force so that. 1. Organization goals can be accomplished. 2. Objectives of human resources can be accomplished 3. Objectives of society can be accomplished. According to Flippo, Human Resource Management is: "The planning, organizing, directing and controlling of the procurement, development, compensation, integration, maintenance and reproduction of human resources to the end that individual, organizational and societal objectives are accomplished" Human......

Words: 1248 - Pages: 5

Human Resource Management

...Introduction: Human resource management works with human to formulate and implement the business strategy. HRM and strategy were not related too much before but nowadays the coordination between them is reasonably common in the competitive world. Every manager needs to know how human resources are associated with strategic management to increase the effectiveness of the organization. This assignment has been prepared to give a clear view about the importance of HRM, formulation and implementation of HR strategies. Therefore, the contemporary issues related to strategic human resource management have been analyzed appropriately to show their impact on strategic HRM. All the topics have been assessed by relating with modern business world to show practical overview of human resource management and strategic human resource management. 1. Understanding the role and importance of HRM: 1.1. Definition of strategic human resource management In general, human resource management refers to a process by which the organization functions are accomplished and objectives are achieved through managing and utilizing experienced and skilled workforce. Human resource management starts with recruiting and selecting employees and then makes sure the utilization of the workforce. Strategic human resource management is defined as macro-organizational approach that designs strategic policies and frameworks to decide how the long-term goals and objectives will be achieved through using trained...

Words: 3049 - Pages: 13

Human Resources Management

...Critically discuss how human resource policies are designed in order to assist organization achieve their strategy Introduction Human resource polices are used to identify outstanding employees for enterprises, not only to find good employees, more important is to train the employees. Until every employee can contribute to the corporate development and then they can further assist the company achieve the corporate strategies in the most suitable positions in the company. Meanwhile, the human resource polices are also should conducive to create positive, united and dedicated working environment and improve efficiency in all aspects. Nevertheless, the human resource policies also differ with different corporate cultures in different organizations. Such situation also poses competitive challenge to the human resource policies. There is no fixed pattern for the human resource policies in the organization. In different organizations, different social circumstances human resource policies also in different patterns. The role of human resource policies should be give full play in the corporate development process. Human resource managers need to bring the initiative into play in order to enable enterprises face a high growth stable development trend in the future. Therefore this essay argues that the human resource policies are designed to assist organization achieve corporate strategy. This essay aims to explore and discuss how the human resources policies are designed in order...

Words: 2333 - Pages: 10

Human Resource Management

...day at your work, your manager implied that “Human Resources Management Person” you would not only have to perform “Personnel Management” functions assigned to previous batch of management trainees. 1.1 As a Human resource management trainee at millennium IT, how you would contribute to “development” of staff in various departments of the organisation rather than just performing “personal management” functionsdistinguishing personal management and human resources management? (AC 1.1) 1.2 Millennium IT is striving to become a global leader in software developer for stock markets management. As a Human Resource management trainee, how you would assess the function of the human resource management in contributing to organisational purposes at millennium IT? (AC 1.2,) 1.3 In an organization such as Millennium IT, there would be multitude of line managerial functions directly involved in its operations.Evaluate the role and responsibilities of line managers in human resource management in an organization such as MillenniumIT? (AC 1.3) 1.4 Assume that you would be assigned to London Stock Exchange in United Kingdom as a part of the human resources management team and analyse the impact of the legal and regulatory framework in United Kingdom on human resource management in your work context. (AC 1.4) Learners are encouraged to address merit criteria M1.3 when addressing the Task 01 Task 02 You as a human resources management trainee, is expected to get new people as......

Words: 759 - Pages: 4

Human Resource Management

...Human Resource Management 1. Executive Summary Strategic Human Resource Management (SHRM) has established great in recent years in the fields of Human Resource Management (HRM). SHRM is the new concept for both the strategic management field and the human resource management field. The SHRM concept is based mainly on the HRM Practices, which are the main force driving organizational performance. SHRM is concerned with approaches to HRM practices as a critical strategic dimension affecting organization performance; which is the objective of this assignment. Strategic human resource management enhances organizational effectiveness and also productivity. The implementations of the HRM practices mentioned in this assignment are able to achieve their goals and objectives. This assignment on SHRM highlights its importance in TECO Electric and Machinery Pte Ltd. And it focuses on what best practices of strategic planning the organization can achieve organizational effectiveness and performance. 2. Introduction 2.1. Human Resource Management (HRM): Torrington, Hall and Taylor (2005, p.14) defines Human Resource Management is a series of activities which: first enables working people and the organization which uses their skills to agree about the objectives and nature of their working relationship and, secondly, ensures that the agreement is fulfilled. Armstrong (2008, p.5) defines HRM as a strategic and coherent approach to the management of an organization’s most valued......

Words: 591 - Pages: 3

Human Resource Management

...Global Journal of Human Resource Management Vol.3, No.3, pp.58-73, May 2015 Published by European Centre for Research Training and Development UK (www.eajournals.org) HISTORY, EVOLUTION AND DEVELOPMENT OF HUMAN RESOURCE MANAGEMENT: A CONTEMPORARY PERSPECTIVE Kipkemboi Jacob Rotich1, Moi University, School of Human Resource Development, Department of Development Studies, P.o Box 3900-30100, Eldoret, Kenya. ABSTRACT: Various attempts have been made towards tracing the historical development of the discipline of Human Resource Management (HRM). However, these initiatives have largely been concentrated on certain specific periods of time and experiences of specific countries and regions such as Australia, the USA, the UK and Asia (Nankervis et.al, 2011; Kelly, 2003; Ogier, 2003). This paper attempts to document the entire history of the discipline of Human Resource Management from a holistic perspective. The evolution and development of HRM will be traced right from the pre-historic times through to the postmodern world. Major characteristics in the evolution and development of HRM will also be examined and documented. KEYWORDS: Human Resource Management (HRM), evolution, history INTRODUCTION Defining Human Resource Management (HRM) According to Armstrong (2006) Human Resource Management (HRM) is defined as a strategic and coherent approach to the management of an organization’s most valued assets – the people working there who individually and......

Words: 6796 - Pages: 28

Human Resource Management Management

...Assignment 1: Human Resource Management Overview Manuel Johnican HAS 320 Healthcare Human Resource Management November 1, 2015 HR managers in healthcare have several roles that are rather different and difficult. The main role for Human Resource Managers is constantly evolving based on the life stage of Healthcare facilities and the business. Human Resource managers in health care play a role of an important business partner. They have a significant impact on the facility performances. HR introduces company policies and practices focused on the increase of the performance of employees, maintain the high level of employees’ satisfaction, and designing the unique corporate culture. They are the ones who keep all policies up to date and in its appropriate place. Human Resource Managers lead and manage projects resulting in building the competitive advantage. They are the single point of contact for the management. In healthcare facilities, they share goals with business leaders and take ownership of the strategic HR agenda. Parallel to several other department managers in healthcare, a human resource manager has double uncomplicated functions: One of which is overseeing division occupations and the other one is supervising worker. To perform these task correctly, Human Resource Manager must be well experienced in each of the human resources areas. Areas such as punishments- payment and profits, preparation and progress, employee relations, recruitment, and......

Words: 1888 - Pages: 8

Pro Evolution Soccer 2019 (Konami Digital Entertainment) (ENG+RUS) [Repack] Подробнее... Залито: 29-11-2018 19:03 (456 просмотров) Pro Evolution Soccer 2019 (Konami Digital Entertainment) (ENG+RUS) [Repack] Игры для ПК Pro Evolution Soccer 2019 продолжает серию симуляторов футбола от Konami. В игре вас ждет обновленный режим myClub, который позволит игрокам получать высококвалифицированных футболистов в свою команду, среди них такие легендарные персоны, как Дэвид Бекхэм, Диего Марадона, Паоло Мальдини и другие, а также... Раздают: 0 Качают: 0 Размер: 12.16GB | The House of Violent Desire | Spiderman Ps4 Marvel's Spider-Man Juego Físico Para Playstation 4 De Insomniac