Human Resource Management Balance Score Card

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BALANCE SCORE CARD * What is a balance score card
The balanced scorecard is strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide.

* What is it used for
It is used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

* Who developed it
It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance. The phrase balanced scorecard was coined in the early 1990s

* Perspectives which are to be viewed
The balanced scorecard suggests that we view the organization from four perspectives
The Learning & Growth Perspective
The Business Process Perspective
The Customer Perspective
The Financial Perspective



MBA 27 (A)
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The balanced scorecard is strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide.

It is used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

Who developed it?
It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework that added strategic non-financial…...

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