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English 315 Quiz One

In: English and Literature

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* Question 1
1 out of 1 points | | | You are faced with a work-related ethical dilemma. In deciding what action to take, you would:Answer | | | | | Selected Answer: | Check legal implications and the company code of ethics, and then decide if the action is personally ethical. | Correct Answer: | Check legal implications and the company code of ethics, and then decide if the action is personally ethical. | | | | | * Question 2
0 out of 1 points | | | In a distributed leadership team environment, the role of the leader is BEST described asAnswer | | | | | Selected Answer: | the leader remaining in the position until the team is dissolved. | Correct Answer: | any member of the team becoming the leader at various times. | | | | | * Question 3
1 out of 1 points | | | Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?Answer | | | | | Selected Answer: | downward | Correct Answer: | downward | | | | | * Question 4
1 out of 1 points | | | Javon explains a new policy to his staff which prohibits the use of office computers for personal e-mail. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve’s staff isAnswer | | | | | Selected Answer: | giving feedback. | Correct Answer: | giving feedback. | | | | | * Question 5
0 out of 1 points | | | Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.Answer | | | | | Selected Answer: | presentation | Correct Answer: | collaborative | | | | | * Question 6
1 out of 1 points | | | A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be most appropriate for sharing the news with employees, given the sensitive nature of the message?Answer | | | | | Selected Answer: | A face-to-face meeting with each employee | Correct Answer: | A face-to-face meeting with each employee | | | | | * Question 7
1 out of 1 points | | | Carol, an executive traveling on an international flight, is preparing e-mail instructions to her staff during the flight. Carol is in the act ofAnswer | | | | | Selected Answer: | encoding. | Correct Answer: | encoding. | | | | | * Question 8
1 out of 1 points | | | In confronting the international problems caused by lack of language training, good advice for North Americans is toAnswer | | | | | Selected Answer: | try to acquire second language skills if possible, or at least learn a few words in the language of your audience. | Correct Answer: | try to acquire second language skills if possible, or at least learn a few words in the language of your audience. | | | | | * Question 9
1 out of 1 points | | | The single most important aspect of successful teamwork isAnswer | | | | | Selected Answer: | effective communication. | Correct Answer: | effective communication. | | | | | * Question 10
1 out of 1 points | | | Intrapersonal communication occurs whenAnswer | | | | | Selected Answer: | an individual processes information individually. | Correct Answer: | an individual processes information individually. | | | | | * Question 11
1 out of 1 points | | | Which of the following is appropriate etiquette when listening?Answer | | | | | Selected Answer: | Restate in your own words what you think the speaker has said. | Correct Answer: | Restate in your own words what you think the speaker has said. | | | | | * Question 12
1 out of 1 points | | | You are the supervisor of an employee who is very upset about the promotion of his arch rival. You call him into your office and ask him to enlighten you on the reasons he is upset. What type of listening are you engaged in?Answer | | | | | Selected Answer: | Empathetic listening | Correct Answer: | Empathetic listening | | | | | * Question 13
1 out of 1 points | | | A job applicant submits a résumé containing numerous spelling and grammatical errors. What nonverbal message is she most likely sending to the recruiter?Answer | | | | | Selected Answer: | She didn't care to do her very best. | Correct Answer: | She didn't care to do her very best. | | | | | * Question 14
1 out of 1 points | | | Shanté is a new sales representative with Sensations, Inc. She attends a regional sales meeting, followed by a reception. She converses with three new sales people and an hour later she forgets their names. This is an example of which of the following bad listening habits?Answer | | | | | Selected Answer: | Faking attention: she pretends to listen but misses the message. | Correct Answer: | Faking attention: she pretends to listen but misses the message. | | | | | * Question 15
1 out of 1 points | | | As a student, you are concerned with making a good grade in your marketing class. However, instead of taking copious notes, you outline the major points and try to listen as much as possible. What type of listening are you engaged in?Answer | | | | | Selected Answer: | Listening for information | Correct Answer: | Listening for information | | | | | * Question 16
0 out of 1 points | | | Robin, task force chair, tells team member Aaron "your proposed solution to this problem is great." Robin's probable metacommunication to Aaron isAnswer | | | | | Selected Answer: | "You have previously expressed weak ideas." | Correct Answer: | "You have expressed consistently good ideas." | | | | | * Question 17
0 out of 1 points | | | Janet tells Juan, "Don't be late for work." Janet's probable metacommunication isAnswer | | | | | Selected Answer: | "This is America, not Mexico." | Correct Answer: | "You are frequently late for work and this is a warning." | | | | | * Question 18
1 out of 1 points | | | The purpose of a diversity initiative is toAnswer | | | | | Selected Answer: | learn to view others as individuals rather than members of stereotypical groups. | Correct Answer: | learn to view others as individuals rather than members of stereotypical groups. | | | | | * Question 19
0 out of 1 points | | | Managers at XYZ Manufacturing Company believe that "the ends justify the means" and justify unethical acts because they are in the best financial interest of the company. This action is an example of which potential cause of unethical behavior?Answer | | | | | Selected Answer: | Obsession with personal advancement | Correct Answer: | Excessive emphasis on profits | | | | | * Question 20
1 out of 1 points | | | You are a U.S. businessperson who has just completed a successful agreement with two Japanese clients. As a gesture of friendship, you pat the shoulders of your Japanese counterparts. How are they likely to react?Answer | | | | | Selected Answer: | Stiffen their bodies, as they consider such touching improper. | Correct Answer: | Stiffen their bodies, as they consider such touching improper. | | | | | * Question 21
1 out of 1 points | | | The MOST important reason for teams to utilize agendas and minutes is thatAnswer | | | | | Selected Answer: | participants know what is expected of them and can track, follow up, and ensure implementation of decisions made in previous meetings. | Correct Answer: | participants know what is expected of them and can track, follow up, and ensure implementation of decisions made in previous meetings. | | | | | * Question 22
1 out of 1 points | | | You are about to conduct a formal meeting with 41 attendees in the boardroom. What guide would you use to ensure orderly communication and participation?Answer | | | | | Selected Answer: | Robert’s Rules of Order | Correct Answer: | Robert’s Rules of Order | | | | | * Question 23
1 out of 1 points | | | Which of the following describes the major difference between teams and groups?Answer | | | | | Selected Answer: | Members of teams generally have a higher commitment to the overall goal than do members of groups. | Correct Answer: | Members of teams generally have a higher commitment to the overall goal than do members of groups. | | | | | * Question 24
1 out of 1 points | | | Which of the following is important for U.S. business people to remember when conducting international negotiations?Answer | | | | | Selected Answer: | Laws and ethics as well as customs vary considerably among countries. | Correct Answer: | Laws and ethics as well as customs vary considerably among countries. | | | | | * Question 25
1 out of 1 points | | | Guidelines for effective meetings includeAnswer | | | | | Selected Answer: | limiting length and frequency. | Correct Answer: | limiting length and frequency. | | | | | * Question 26
0 out of 1 points | | | In a team with representatives from many different departments in a company, the director of human resources makes sure that everyone in the meeting gets to talk and to be heard. The director of human resources is fulfilling which role in the team?Answer | | | | | Selected Answer: | Leader | Correct Answer: | Facilitator | | | | | * Question 27
0 out of 1 points | | | A survey of North American executives about the importance of listening skill in the workplace showedAnswer | | | | | Selected Answer: | it is one of the most important skills needed in the corporate environment and a strength of most employees. | Correct Answer: | it is one of the most important skills needed in the corporate environment and is lacking in many employees. | | | | | * Question 28
0 out of 1 points | | | Josh is a new manager whose department has experienced a lot of infighting and jealousy; he tries to reduce group competition and increase cooperation by using the ____ philosophy.Answer | | | | | Selected Answer: | family | Correct Answer: | win/win | | | | | * Question 29
1 out of 1 points | | | Which of the following facts makes listening difficult?Answer | | | | | Selected Answer: | Our minds process much faster than a speaker can talk. | Correct Answer: | Our minds process much faster than a speaker can talk. | | | | | * Question 30
1 out of 1 points | | | Which of the following stages of team development is marked by optimal performance levels?Answer | | | | | Selected Answer: | Performing | Correct Answer: | Performing | | | | |
Wednesday, April 17, 2013 7:07:20 PM EDT OK…...

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