Domino's Case Sudy

In: Computers and Technology

Submitted By serenarasheed
Words 952
Pages 4
QUESTION # 01:
What kind of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems.
ANSWER # 01
There are several kinds of systems are described in this case study;
Domino’s uses TPS , pulse evolution and SCMs which helps to increase customer satisfaction pulse is installed on two types of hardware first “thick-client “in which all order (TPS)“pulse “are installed on pc’s and other is “thin-client “model that is network with small clients.
Domino’s defined point-of-sale system, Pulse, which is an important asset in maintaining consistent and efficient management functions in each of its restaurants. A point-of-sale system captures purchase and payment data at a physical location where goods or services are bought and sold using computers, automated cash registers, scanners, or other digital devices
Domino’s applied pulse in a huge slice of its store, and those stores conveyed better-quality customer service, reduced mistakes, and shorter training times. Since then, Pulse has become a essential of all Domino’s franchises
The inputs, processes, and outputs of these systems are as follows;
Inputs: The customer orders that define the type of pizza which they want to eat as they customize its size, sauces and toppings, and delivery location data, these are the inputs.
Processes: By receiving an order all the data is stored in the database recorded in their machines and by recording it processes into preparing the order and baking pizza.
Outputs: after the completion of an order it outs for delivery and outputs are in the form of income statement, sales receipts and customer feedback forms. QUESTION # 02
How do these systems help Domino’s improve its business performance?
ANSWER # 02
By the support of these systems Domino’s improve their business…...

Similar Documents

Domino's Case Study

...SWOT Analysis Domino’s brings a lot to the table in relations to their business and competitors. While having many strengths, Domino’s still has a few areas they could improve upon. One strength Domino’s has is that they produce and deliver their products fast and efficiently. Using the “Heat wave” delivery bag aids delivery drivers in ensuring that the products arrive hot and fresh every time. Another strength Domino’s has developed over the years is their online interactive tracker. Once a customer places their order, Domino’s is eliminating the guess work in when your pizza will be delivered. Customers are now able to watch every step of the process online from the person making the product to when the person is set out for delivery. It is all real time tracking with the real person’s name. This helps impatient people from being disengaged after placing their order. The last major strength Domino’s presents is using their customer feedback effectively. Domino’s not only encourages people to give feedback, but they actually apply what they hear and aren’t afraid to change their products or process to better serve the customers. This is a great strength and has helped them improve their business over the years. One weakness Domino’s faces is their advertising and marketing strategies. Staying consistent with advertising is important when trying to align a brand at the top of the market. Creating new marketing vehicles and products, but not following through with them......

Words: 1206 - Pages: 5

Case Sudy

...1. What are some example of Disruptive products created by apple? How disruptive of a product is the iPhone and why? A disruptive technology or disruptive innovation is an innovation that helps create a new market and value network, and eventually goes on to disrupt an existing market and value network (over a few years or decades), displacing an earlier technology there. The term is used in business and technology literature to describe innovations that improve a product or service in ways that the market does not expect, typically first by designing for a different set of consumers in the new market and later by lowering prices in the existing market. Some Examples of Apple disruptive products: Iphone , Ipod , Ipad….. Iphone is disruptive because , apple opened its platform to third-party developers and provide an Iphone Software Development Kit to developers free of charge . So the Iphone is the example of the benefical open development platform for the parental country . 2. Describe some of the unique ways Salesforce SFA application uses the iPhon’s features, including at least one not mentioned above It uses the iphone capacity to be connected to internet to exchange inbformations and also used the touched screen to easily generate tasks. What other companies or Web sites that you know of have open development platforms? Some Companies having An open development platform : Android , linux , T-Mobile What advantages does the SFA application have for......

Words: 383 - Pages: 2

Young and Middle Adulthood Case Sudies

...Case Scenario Case Scenario 1 1. Human services can help Sophia’s mother by getting her help for substance abuse. Her mother may not see that she has a problem, but if her daughter is missing school and coming to school dirty then her focus is not on her child. Human services can keep Sophia in foster care until her mother is able to care for her correctly. 2. Sophia’s mother is looking at child protective services as the bad guys for taking away her daughter for the second time. This is painful for her and it makes her resent the help. However it could also work as she realizes that to get her substance abuse and prove that she can be healthy and stable for her daughter. Then her daughter can be returned to her. Case Scenario 2 1. Being a helper for John, the first thing I would do is have a psychological exam done. I would also get as much information from John as possible; I would also attempt to find any family member’s that may be able to offer John a place to stay. Talking to family may offer the helper some insight. It sounds as though John thinks he doesn’t deserve anything better. Maybe he lost his family because he couldn’t provide for them. So he feels he doesn’t deserve to be warm and comfortable. The helper should gain trust by meeting with John often, letting him know that we care for him and want the best for him; the helper should also get him into therapy. 2. How does John outlook about receiving help affect his ability to get his needs-met?...

Words: 459 - Pages: 2

Domino's

...Domino’s Pizza Inc. is a privately held company which is a largest pizza delivery company in the world. The first Domino’s store was opened in 1960. Domino’s sells more than 400 million pizzas worldwide every year. According to the Domino’s corporate profile, “Each day, more than 1 million customers enjoy hot, delicious Domino’s pizza products on every inhabited continent on Earth” (Domino’s Pizza Inc., n.d.). Mission and Vision Statement “Exceptional franchisees and team members on a mission to be the best pizza delivery company in the world”. Domino’s Pizza is also committed to an inclusive culture that values the contributions of their customers, team members and suppliers. The Domino’s Pizza also provides product variety to meet all customer needs and team member and customers’ safety is their first priority out of all concern. They are also creating environment in which all team members feel valued. Shareholders The Domino’s Pizza ensures that their shareholders are concerned with making a profit by providing an outstanding customer service. Their employees are motivated and interested of adopting an ownership of work as they have been rewarded and appreciated depending on their work performance. Motivating team members to give their best isn’t always seems to be easier but it’s definitely worth the effort (Capko, 2010). Corporate and Social Responsibility The social responsibilities of business include the environmental protection, employee safety and......

Words: 1317 - Pages: 6

Case Sudy 2 Group on

...Chapter 2: Deals Galore at Groupon Video Case Questions: 1. What features of contemporary e-commerce does Groupon Now! Utilize? a. I think that Groupon Now is utilizing the mobile app as a way to allow both consumer and merchant to communicate with each other. Now, most websites have a mobile app or something similar so people can be connected all the time, like Ebay. It’s very easy to use and therefore increases the chance of consumers purchasing a deal. It allows for people to share things with their friends, which is vital in social networking and allows for the service provider to receive more customers. It also uses personalization as a tool. It’s also great that a subscriber can show the coupon on the phone rather than have to print it out like other coupons. It provides value to customers and it’s providing a service that is in demand for many people, not just college students looking to save a dollar. It also gives buying power to the consumers and still maintains control for the merchant. 2. What value does this service provide subscribing merchants? What value does it provide customers? b. It provides merchants the value of control over their revenue and when and how much to release the deals for. The fact that the deals are limited in time and quantity helps merchants know the business they might have and be prepared for it. It’s also good that a certain number of coupons must be sold, so that the merchant is making some profit from......

Words: 699 - Pages: 3

Domino’s Sizzles with Pizza Tracker

...Domino’s Sizzles with Pizza Tracker 1. What kinds of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems. There are three kinds of systems are described in this case. They are the Transaction Processing System (TPS), the Management Information System (MIS), and the Decision Support System (DSS). The Transaction Processing System (TPS) is a computerized system that performs and records the daily routine transactions necessary to conduct business. It is the sales order entry or point of sale (POS) system that captures purchase and payment information. The customer inputs the pizza order that describe the type of pizza crust, the types of pizza toppings, and any side orders. The Transaction Processing System (TPS) then processes the information inputted by the customer and updates Domino’s database with this customer’s pizza order. Next the Management Information System (MIS) helps middle management with administrative activities, controlling, decision- making, and monitoring to see if everything in the process is working well. The Management Information System (MIS) receives transaction data from the Transaction Processing System (TPS) regarding the customer’s order to condense and present this data in reports. Finally the Management Information System (MIS) outputs report information such as type of pizza toppings used, how much time it took to make the pizza, and how long......

Words: 738 - Pages: 3

Walmart Case Sudy

...thinking when reading and comprehending research articles. * Choose the most appropriate statistical analyses, interpret the results, and write up the results accurately and completely. ASSIGNMENT MARKING CRITERIA MARK | 29 or less | 30 - 39 | 40 - 49 | 50 – 59 | 60 - 69 | 70 + | CONTENT: Has the question been answered? The Topic Literature review and methodology are appropriate. | Vague, random, unrelated material | Some mention of the issue, but a collection of disparate points | Barely answers the question – just reproduces what knows about the topic | Some looseness/Digressions | Well focused | Highly focused | TOPICKNOWLEDGEIs there evidence of having read widely and use of appropriate and up to date material to make a case? | No evidence of reading.No use of theory – not even hinted at implicitly. | No evidence of reading.An implicit hint at some knowledge of theory, etc. | No evidence of reading. Very basic theories mentioned but not developed or well used. | Some reading evident, but confined to core texts. | Good reading.Good range of theories included. | Excellent reading.Well chosen theories. | UNDERSTANDING & SYNTHESISAre ideas summarized rather than being reproduced, and are they inter-related with other ideas? | No theory included. | Vague assertions/poor explanations. | Long winded descriptions of theory. | Some long winded sections.Some quotations, but stand alone.Some inter- connections. | Good summary of theory.Good use of quotations......

Words: 881 - Pages: 4

Domino's

...INTRODUCTION Domino’s Pizza is an international pizza delivery corporation based in Michigan, United States of America. Domino’s started up in the beginning of the 60’s and as pizza is the most ordered food in Europe, especially in Mexico, therefore in the beginning of the 80’s they opened their first international branch, and this is where Domino’s started to expand. 2. BUSINESS BACKGROUND The World Leader in Pizza Delivery Founded in 1960, Domino's Pizza is the recognized world leader in pizza delivery operating a network of company-owned and franchise-owned stores in the United States and international markets. Domino's Pizza's Vision illustrates a company of exceptional people on a mission to be the best pizza delivery company in the world. (Domino’s website, 2010) Domino’s Pizza is the second largest franchised pizza chain in the U.S.A., and the history of Domino’s Pizza is similar to its rival Pizza hut; two brothers started it with borrowed equity in the sixties. Tom and James Monaghan bought a small Michigan Pizzeria called Dominick's, which was jointly run by them until James traded his share for a second hand car. Tom revitalized the image by changing the name to Domino’s Pizza. Basically Domino’s Pizza’s main job is to provide a wide range of pizza delivery to their customers who are available worldwide. By the late seventies there were over 200 franchise pizza businesses in the States and Domino’s Pizza was ready to go International. In 1983 Domino’s......

Words: 2336 - Pages: 10

Domino's Pizza

...9 - 5 12 - 00 4 REV: MARCH 19, 2012   "One time permission to reproduce granted by Harvard Business Publishing, 10/9/2012" DAVID E. BELL PHILLIP ANDR EWS MARY SHE LMAN Domino’s Pizza Before 2007, wheat prices didn’t have a pulse. We’d buy for the next six months and the price would be plus or minus 10 cents a bushel over the last six months. Then one day in 2008 wheat shot up $24 a bushel! Now, as a norm, we strategically consider corn, dairy, and wheat to better leverage our supply chain expertise and improve store economics. — John Macksood, executive vice president, Domino’s Pizza On the morning of August 22, 2011, John Macksood, executive vice president for supply chain services at Domino’s Pizza, Inc. (Domino’s), was reading the daily headlines while sitting in his office at the Domino’s World Resource Center, the company’s global headquarters in Ann Arbor, Michigan. Domino’s was the world’s second-largest pizza company and the largest pizza delivery quick-serve restaurant (QSR) chain. One item in particular jumped out at Macksood. An article, titled “Quiznos chain faces tough finance issues,” indicated that Denver-based Quiznos, a privately owned QSR sandwich company with 4,000 U.S. stores, was nearing bankruptcy due to “sharpening competition, waning sales, and debt woes.”1 One of the problems cited was Quiznos’ “protracted battle” with its franchisees over operating costs and profitability, with some franchisees blaming low or nonexistent......

Words: 11553 - Pages: 47

Domino's

...CASE STUDY: DOMINO’S PIZZA DOMINO’S PIZZA DELIVERS - TO DOMINO’S CHALLENGE: SAVING DOUGH IN A UNIQUE SUPPLY CHAIN Because Domino’s Pizza Distribution delivers only to Domino’s stores, supply-chain inefficiencies can’t be shifted to a trading partner or a retailer. After all, Domino’s is both! On the other hand, efficiencies gained anywhere in the supply chain – from better labor and pallet utilization in the warehouse to optimized deliveries – go directly to the bottom line. Domino’s Pizza is a world leader in pizza delivery, operating a network of more than 7,800 stores in the United States and around the world. To support these stores, Domino’s Pizza Distribution operates 17 domestic distribution centers. CLIENT: “Time saved is the biggest benefit. Using Park City Group, we streamlined the tactical and expanded the strategic. With Park City Group’s order enhancement, we use the time saved to make more strategic decisions that will lower inventory levels. Because distribution centers must never run out of supplies and ingredients, planners pad the safety stock. We’d rather be heavy than wrong. As planners become more confident in their new model they can back off, reducing distribution centers safety stocks – and cutting corporate costs – with no risk of running out.” -Jimmy Simonte, National Director of Inventory Management Domino’s Pizza Distribution To find out more about Park City Group solutions, call us at 435645-2000 or visit us on the web at www.parkcitygroup.com...

Words: 917 - Pages: 4

Case Sudy

...AN ABSURD “38” (USA TODAY, 2015). THE ARRESTS INCLUDED WERE FROM ACTIVE NFL PLAYERS, ON CURRENT NFL TEAMS. THE OFFENSES COMMITTED WERE EXTREMELY SEVERE PROBLEMS. THESE INCLUDED: DRIVING UNDER THE INFLUENCE, SEXUAL ASSAULT, DOMESTIC VIOLENCE, ETC., THEY ARE OFFENSES THAT CANNOT BE TAKEN LIGHTLY AND SHOULD BE SEEN WITH NECESSARY PUNISHMENT. THE MEMO I HAVE PROVIDED FOR YOU WILL INCLUDE THE NECESSARY STEPS AND ALSO SOME MINOR CHANGES THAT COULD HELP TO REDUCE THE NUMBER OF PLAYER ARRESTS IN 2016 AND BEYOND. REINVESTIGATING PLAYER FINES AND SUSPENSION BYLAWS THE CURRENT PUNISHMENT FOR PLAYERS VIOLATING LEAGUE RULES IS JUST NOT WORKING RIGHT NOW. THE PROOF IS IN THE GROWING NUMBER OF OFFENSES OCCURRING EACH YEAR. FOR EXAMPLE, THE GREG HARDY CASE IN THE SUMMER OF 2014. GREG HARDY WAS INVOLVED IN A MAJOR DOMESTIC ABUSE SCANDAL AND THIS WAS NOT HIS FIRST OFFENSE. HE WAS SUSPENDED TEN GAMES. HOWEVER, THAT WAS THEN REDUCED TO FOUR GAMES. THAT IS UNACCEPTABLE. IT SHOWS OTHER PLAYERS THAT THESE CRIMES WILL BE TOLERATED IN YOUR LEAGUE WITH LITTLE TO NO PUNISHMENT. PUNISHING THE PLAYERS TO EXTREME LENGTHS IS NOT THE SOLUTION, IT IS WHAT YOU CAN OFFER THESE PLAYERS AFTER THEIR SUSPENSION; THAT WILL FIX THEM FOR THE FUTURE. FUTURE STEPS TO FOLLOW TO DECREASE LAWSUITS AMONG PLAYERS THERE IS A LOT OF VIOLATIONS THAT COULD OCCUR IN THE NFL, HOWEVER, THE ONE I WANTED TO OFFER ASSISTANCE WITH IS YOUR BANNED SUBSTANCE POLICY. THE CURRENT SYSTEM STATES, AFTER THE FIRST OFFENSE YOU WILL BE......

Words: 519 - Pages: 3

Case Sudies

...sponsors were now off the hook, so to speak” ( Kerzner, 330). Yes, both project sponsors where set on completing the project no matter what. Ultimately the two sponsors blamed someone else for their mistakes and shortcomings in order not to look bad. 4. What options are available to a project manager when there exists a disagreement between the sponsor and the project manager? “Quantum Telecom had a world-class project management methodology with five life cycle phases and five gate review meetings. The gate review meetings were go/no-go decision points based upon present performance and future risks. Each sponsor was authorized and empowered to make any and all decisions relative to projects, including termination” ( Kerzner, 329). In this case it seems that the sponsors were given a bit too much power over the project. The project managers would have to bring their disagreements directly to upper management. 5. Can your answer to the above question be outlined as part of the project management methodology? If an Agile approach was taken to manage this project the project manager would need to manage the sponsor’s expectations. If there are disagreements the project manager would need to document them. It is up to the project manager to insure that all stakeholders are in the same boat. The Bathtub Period A cost-plus contract is a contract where a contractor is paid for all of its allowed expenses to a set limit plus additional payment to allow for a......

Words: 1566 - Pages: 7

Case Sudy Cisco Systems

...Running head: REFLECTION ON LEADERSHIP AND MANAGEMENT Reflection On Leadership And Management Tina m. smith Excellsior College To have a reflection on leadership and management you have to understand the two words. If you had to ask anyone about these two words they probable tell you that they mean the same thing. So I had asked myself the question at hand “What is the definition of the word Leadership”. The definition of Leadership is the quality of those who take charge or show the way The Dictionary Project, INC (2006, p.184). Then the other question was “What is the definition of the word Management”. The definition of Management is people who manage any enterprise, an administration The Dictionary Project, INC (2006, p.195). Leadership within an organization is very important key to making or breaking an organization. A leader needs to be trusted and his or her actions will set the pace of the organization. Some ways to build trust within an organization is to display good sense of character composed of beliefs, values, skills, and traits. I also believe ethical conduct and a strong vision of the future. I guess you’re wondering what do beliefs, values, skills, and traits have to do with leadership. Let me define each one briefly. Beliefs are what we hold dear to us and are rooted deeply within us Clark,D.R.(2004).Values are attitudes about the worth of people, concepts, or things Clark,D.R (2004). Skills are knowledge and abilities that a person gains...

Words: 632 - Pages: 3

Domino's Pizza Case Analysis

...I. Time Context Year 2008 II. View Point The persons involved are those who are in-charge in marketing and research which includes the chief innovation and creativity officer. III. Central Problem Limited store operation of the Domino’s Pizza IV. Objectives: Must: * To have necessary changes in the business that would be beneficial to the company and essential for its growth. * To maintain loyal customers and gains more. * To increase sales. Want: * To have all the changes are done and used as an edge against competitors. * To become the leading pizza chain in the industry. V. Areas of Consideration Strengths * Domino’s Pizza Inc. is an international company that operates in over 60 countries worldwide. Domino’s Pizza were operated through 489 own stores and 4,558 franchised stores in the United States, and internationally, it operated through 3,726 franchised stores. * They were considered as the leader pizza delivery. Their expertise and passion for delivering hot and fresh pizza has earned the loyalty and of millions of pizza lovers around the world. * Domino’s master franchise system is very beneficial to the company. It helps establish a significant presence in a short span of time as the master franchisees were well versed with the local markets. Weaknesses * Their limited menu leaving them much less able to compete with other fast food pizza chain that also offers delivery. * They did not have......

Words: 812 - Pages: 4

Case Analysis Domino's Pizza

...DOMINO'S PIZZA I. Time Context Year 2008 II. View Point The persons involved are those who are in-charge in marketing and research which includes the chief innovation and creativity officer. III. Central Problem Limited store operation of the Domino’s Pizza IV. Objectives: Must: * To have necessary changes in the business that would be beneficial to the company and essential for its growth. * To maintain loyal customers and gains more. * To increase sales. Want: * To have all the changes are done and used as an edge against competitors. * To become the leading pizza chain in the industry. V. Areas of Consideration Strengths * Domino’s Pizza Inc. is an international company that operates in over 60 countries worldwide. Domino’s Pizza were operated through 489 own stores and 4,558 franchised stores in the United States, and internationally, it operated through 3,726 franchised stores. * They were considered as the leader pizza delivery. Their expertise and passion for delivering hot and fresh pizza has earned the loyalty and of millions of pizza lovers around the world. * Domino’s master franchise system is very beneficial to the company. It helps establish a significant presence in a short span of time as the master franchisees were well versed with the local markets. Weaknesses * Their limited menu leaving them much less able to compete with other fast food pizza chain that also offers delivery. ......

Words: 814 - Pages: 4

Die Goldsucher vom Devil's Canyon | theasters | Morgan Alling