Delta Air Lines, Inc. Organizational Analysis

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Submitted By alicias
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The use of research in telehealth implementations | | |

Recent advances in, and increasing availability and utilisation of technology are presenting opportunities to provide greater access to services for those who live in regional and remote locations. This is particularly the case in health, where specialist services are usually limited to metropolitan areas. Those who live in regional or remote locations are therefore often required to travel long distances to gain access to these services (Wootton, 1998 and WHO 2010).

Telehealth has many perceived benefits including the potential for enhancing access, quality, efficiency, and cost-effectiveness (Craig and Patterson, 2005). Additionally, evidence suggests many socioeconomic benefits to patients, families, health practitioners and the health system, including enhanced patient-provider communication and educational opportunities (Wootton, 1998 and Jennett et al. 2003). This is particularly useful for communities traditionally underserved – those in remote or rural areas with few health services and staff – as telehealth lessons the barriers of distance and time to specialised services.

While technology exists that facilitates the provision of these specialist services - unfortunately they are not always utilised with many projects not proceeding beyond the pilot phase (Klecun-Dabrowska, 2003) and even worse, according to one estimate, three quarters of healthcare ICT implementations are considered failures (Littlejohns et al, 2003). Often the reasons for this lack of sustainability extend beyond purely technical reasons, to the social, organisational and political (Sanderson, 2007).

It is for this reason that with any new telehealth implementation a thorough evaluation of the current literature and research should be undertaken to identify the key success factors and critical issues that…...

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