Definition of Quality Management Principles

In: Business and Management

Submitted By kwambui
Words 1330
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Definition of Quality Management Principle:
A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders".
The principles are
1) Customer-Focused Organization:
Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations".
Steps in application of this principle are. 1. Understand customer needs and expectations for products, delivery, price, dependability, etc. 2. Ensure a balanced approach among customers and other stake holders (owners, people, suppliers, local communities and society at large) needs and expectations. 3. Communicate these needs and expectations throughout the organization. 4. Measure customer satisfaction & act on results, and 5. Manage customer relationships.
2) Leadership:
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
Steps in application of this principle are. 1. Be proactive and lead by example. 2. Understand and respond to changes in the external environment. 3. Consider the needs of all stake holders including customers, owners, people, suppliers, local communities and society at large. 4. Establish a clear vision of the organization’s future. 5. Establish shared values and ethical role models at all levels of the organization. 6. Build trust and eliminate fear. 7. Provide people with the required resources and freedom to act with responsibility and accountability. 8. Inspire, encourage and…...

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