Communication Plan

In: Business and Management

Submitted By TiaBoys
Words 2494
Pages 10
Change Management
Shannon Goralski
May 26, 2014
Marcia Ridley

The following is going to discuss Riordan Manufacturing’s decision to make a change to the company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. In our report we are going to discuss the following; the current formal and informal power structures in the organization, the most appropriate and effective organizational structures for Riordan Manufacturing that will help them accomplish their planned changes, the potential effects of this selected structure on employee behavior, the characteristics of the company’s culture, and the potential sources of resistance to change.

Once the previous steps have been identified we will recommend a strategy to implement the changes over the next 12 months. From there we will evaluate the success or failure of the planned change. As with any new change, there may be some resistance from employees, so we will also develop strategies to help Riordan Manufacturing manage any resistance to this new customer management system.

Change Management Plan

Riordan Manufacturing utilizes both formal and informal power structures in various aspects of the company’s management. Formal power structures are used to organize leaders in the executive management team and other divisions of the company. The use of formal power structures provides managers with clarity and definition on their scope of responsibility. The use of formal structures also offers a framework for employee and management of roles and responsibilities at different levels of the organization. Riordan Manufacturing also uses informal power structures in…...

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