Cognitive Course Objectives

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COGNITIVE COURSE OBJECTIVES

Upon completing the course, the student should be able to:

1) Differentiate between productivity, effectiveness, efficiency, and other performance measures for operations management.
2) Explain the factors that make a service operation more difficult to manage as compared to a manufacturing operation.
3) Compare and contrast the different types of conversion systems (i.e., project, job shop, mass production, and continuous process).
4) Use project management techniques to execute a project.
5) Develop and use a process control chart for managing quality.
6) Understand the role played by total quality management in organizations.
7) Explain the meaning of economies of scale and economies of scope in terms of gaining a competitive advantage.
8) Distinguish between long range, intermediate range, and short-range capacity planning in operations management.
9) Identify the factors that influence the location of service and manufacturing facilities.
10) Identify the important aspects and issues related to facility design decisions.
11) Understand the role of a forecasting system in the operations of an organization.
12) Describe the typical objectives and constraints in the aggregate planning problem related to both manufacturing and service organizations.
13) Differentiate the inventory management concerns between dependent demand items and independent demand items.
14) Compare and contrast a Manufacturing Resource Planning (“MRP II” or “Push”) system and a Just-In-Time/Total Quality Management (“JIT/TQM” or “Pull”) system.
15) Discuss the role of Enterprise-wide Resource Planning (ERP) Systems in organizations in general, and supply chain/network management in particular.
16) Acquire a thorough understanding of the inter relationships between the operations function and other functional areas (such as marketing,…...

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