Case Study: the Two Presidents

In: Business and Management

Submitted By callaoep
Words 508
Pages 3
PART 1 CASE STUDY – COOPERATING and COMMUNICATING ACROSS CULTURES

1. Problem: Identification and summary of key organizational behavior issues evident in the case.
On this case study there are two scenarios/situations that are presented about cooperating and communicating across cultures. The scenario/situation begun when the company headquarters in Philadelphia sent Jim to Stuttgart, Germany to be the team leader for the introduction of a new laser for the eye surgery that will be launch in North America. Although Jim had never worked in Germany, he was selected because of his qualification, experience, speaks fluent German and a wife who is from Germany which makes him culturally prepared. Even though the launching of the new product was a success, there were issues, concerns and behavior that may have failed in the launching of the new product.
Not in the order of priority, I have identified the following key organizational behavior issues either in the American or German perspective: * Culture Ready Environment * Leadership and Management style * Communication * Expectation * Motivation * Problem solving * Adaptability

2. Reflection on the identified issues along with recommendations or potential solutions to identified issues.
Today, facing tough economic times, many companies are cutting resources, employees, and cost to survive the competition. Yet in spite of cut backs and struggles, the war for talent remain as strong as ever – company focus has simply shifted to strategic hiring and retention. However, innovative companies are committed and determine to re-investing and re-designing their strategy to deliver results with fewer or less resources. In the case of the company headquarters in Philadelphia, sending Jim to Stuttgart, Germany to lead the launching of a new laser product for eye surgery is what I called…...

Similar Documents

Two Case Studies

...Week Two Case Studies Case 7.1 Three Shifts, Three Supervisors (Northouse) 1. Based on the principles of path-goal theory, describe why Art and Bob appear to be less effective than Carol? The path-goal theory focuses on motivating followers to achieve goals. It suggests that if followers believe there will be positive outcomes in their efforts, they will be highly motivated to do their work. Leaders, in this theory, use a style that compliments the follower’s needs in order to motivate them. Take the following situation as an example. I am newly hired as a sales manager and the morale in the department is extremely low. A few months ago the department’s profit in sales had been at the highest in decades. Multiple sales associates exceeded their quota, month after month, with no recognition such as bonuses or awards. The sales associates feel no reason to continue exceeding their quota because there are no positive outcomes from it. In the path-goal theory, I would create a recognition program as the incoming manager and motivate people to reach and exceed their goals. Moreover, I would guide them to understand their job and encourage that they are doing good work. Based on the principles of the path-goal theory, Carol appears to be more effective than Art and Bob. As a leader, she possesses behaviors that result in motivated followers. Carol shows directive leadership by ensuring that her group understands what needs to be done and how to......

Words: 323 - Pages: 2

Joe Salatino, President of Great Northern American Case Study

...Joe Salatino, President of Great Northern American Case Study The Great Northern American is a Dallas-based telemarketing company. The salespeople sell more than 20 million dollars in office, promotional, arts and crafts, and computer supplies to 60,000 businesses around the country, which includes particularly packaging tape, paper clips, pens, and pencils. Many of his salespeople earn more than $60,000 a year, and top producers earn more than $ 100,000. Mr. Salatino, the president of the company, believes that employees who have established solid relationships with their customers earn significantly more money than those who have not been able to foster good relationships with customers (Hellriegel & Slocum Jr., 2011). Employee rewards, bonuses, commissions or any incentive pay are powerful employee motivators to improve productivity and to build a strong customer relationship. Leaders must constantly review and evaluate both the sales people and the company’s selling strategy to see if there is a need for improvement. The most common improvement needy areas would be employee morale, encouragement, training programs, and the learning theories. The objective of this paper is to discuss the importance of how Mr. Salatino’s employees form perceptions and make attributions, and the learning theory that is most appropriate for his employees. It will also suggest how Mr. Salatino could apply the learning theory to improve employee performance and leverage an understanding of the...

Words: 2296 - Pages: 10

Joe Salatino, President of Great Northern American Case Study

...Topic: Joe Salatino, President of Great Northern American Case Study Course name: Bus520 Leadership and Organization Student's name: Bernadine Wininger Lecturer's name: Dennis Carlson 2 February 2013 Joe Salatino, President of Great Northern American Case Study Understanding of customer perceptions and attributions is a vital aspect in ensuring that an organization remains competitive in terms of the products/services it offers and price. Organizations are capable of giving competitive prices and products from perceptions, which they get from their customers (Zeithaml, 2001). Salesmen of an organization have a vital role to play in analyzing people perception and giving feedback to the organization so as to know what commodities or services to recommend and at what price. In this assignment I will discuss issues relating to Joe’s organization and its employees in relation to competence of the organization. It is vital for Joe’s employees to understand the vitality of how people form perceptions and make attributions in order to maintain competence of the organization. Through this understanding the employees will be capable of advising the organization what it needs to offer the people and at what price the service or commodity will be capable of making vast profits. Through this, the employees will assist the organization to remain competitive to other organizations since it will be capable of matching......

Words: 1746 - Pages: 7

Case Study Bridging the Two Worlds-the Organizational Dilemma

...MGT 2383.1C and WW: Potential Final Exam Cases December 2013 1. Buddy’s Snack Company Buddy’s Snack Company is a family owned company located in the Rocky Mountains. Buddy Forest started the business in 1951 by selling homemade potato chips out of the back of his pickup truck. Nowadays Buddy’s is a $36 million snack food company that is struggling to regain market share lost to Frito-Lay and other fierce competitors. In the early eighties, Buddy passed the business onto his son, Buddy, Jr., who is currently grooming his son, Mark, to succeed himself as head of the company. Six months ago, Mark joined Buddy’s Snacks as a salesperson and after four months was quickly promoted to sales manager. Mark recently graduated from a local university with an M.B.A. in Marketing, and Buddy Jr. was hoping that Mark would be able to implement strategies that could help turn the company around. One of Mark’s initial strategies was to introduce a new sales performance management system. As part of this approach, any salesperson who receives a below average performance rating would be required to attend a mandatory coaching session with his/her supervisor. Mark Forest is hoping that these coaching sessions will motivate his employees to increase their sales. This case describes the reaction of three salespeople who have been required to attend a coaching session because of their low performance over the previous quarter. Lynda Lewis Lynda is a hard worker who takes pride in her work ethic.......

Words: 7856 - Pages: 32

Case Study: the Merger of Two Hospitals

...Case Study #1 The Merger of Two Competing Hospitals 1. What specific steps should the board take to create an executive team to manage the newly organization? Appointing a management team that can rightfully represent both institutions needs to be the primary concern of the board in creating a new executive team. It will be important to keep in mind that upper management within Banner Regional Medical Center (BRMC) had recently changed due to the exit of several key members; the new representation should reflect this change. The consolidation agreement should be closely adhered to because it stands as a written and physical agreement between the two hospitals. Close attention to the ramifications within the agreement will be symbolic to the upper management of both parties because it will show the intentions of the new board to integrate the agendas of each. Pat Herman, The previous CEO of Porter Regional Medical Center (PRMC) and the new group of 15 board members should create a time line that will allow for the structure of the consolidated hospital to be established. Interim managers should be appointed in the duration of the time line. This time line will test the management structure and should allow 2-4 years for job descriptions and managerial roles to be identified. The respective staff of each institution should be informed of the time line as well as the outlined details of the strategic merger plan. Because the merger will affect all employees, lower......

Words: 1673 - Pages: 7

Tale of Two Coaches, Case Study #3

...Case Study Analysis Paper 3 Grand Canyon University: LDR-600 May 7, 2014 Fiedler's Contingency Model In order to understand the performance of a leader, the leader needs to be placed in different situations, which can show their ability to lead. “Effective leadership is contingent on matching a leader’s style to the right setting” (Niorthouse, 2013, p. 123). By the use of the contingency theory, the subordinate’s reaction can affect the way the leader will teach and react. This theory gives better understanding of how the leaders interact with the employees, and if they will be effective in specific situations. “Contingency theory matches the leader and the situation, but does not demand that the leader fit every situation” (Northouse, 2013, p. 127). The styles are divided into task-motivated and relationship-motivated. Coach Knight and coach Krzyzewski (coach K) use in this case study, are proven effective in their leadership styles and approach to their team members, because they both have winning teams. According to Fiedler’s Least Preferred Coworker (LPC) scale, coach Knight will have low score and be identified as a task motivated leader who “will be effective in both very favorable and very unfavorable situations—that is, in situations that are going along very smoothly or situations that are out of control” (Northouse, 2013, p. 125). Coach K will score high on LPC scale which describes him as a leader who is relationship motivated, and who will......

Words: 970 - Pages: 4

Case Study: Women in World War Two

...Case Study: Women in World War Two After reading on these eight women I have chosen to do my compare and contrast from this Library of Congress Exhibition of Women in World War II story which was detailed with photography to tell their stories; for others to not only read their story, but to experience it through visual documentation. These three women, Toni Frissell, Esther Bubley and Therese Bonney were able to connect with millions of people through their images that they documented. From Toni Frissell’s pictures you were able to see how a nurse performed her duties, the actions of soldiers on the front lines, children who were made instant orphans as a result of war and the daily struggles of African-Americans and Women in the war. Esther Bubbley’s pictures were centered on life back home around people doing their part for the war effort, life in the nation’s capital. Therese Bonney’s pictures were really felt with her touching on how the damage of war affected innocent adults and children who were left homeless and struggle to find food and shelter. Therese Bonney’s mission was to tell truth of what she say through her words and pictures, with the hope that it would make others see the reality of war from a personal point of view. She had felt that World War II was a threat to European Civilization and this was her way to show the depth behind her words. On the other hand Esther Bubbley thought it more prudent to focus on the American side and show how the......

Words: 370 - Pages: 2

Joe Salatino, President of Great Northern American Case Study

...Bus 520 Joe Salatino, President of Great Northern American Case Study [Name of the writer] [Name of the institution] Joe Salatino, President of Great Northern American Case Study 1. Discuss why Joe’s employees need to understand the importance of how people form perceptions and make attributions. In the case study about Great Northern American, it is plain that Joe Salatino has worked hard in order to ensure his workforce remains motivated and works hard to face their competitors. It is important to realize that making a sale or losing a sale for Joe’s employees may be dependent upon their understanding of how individuals, who may or may not be their consumers, form their perceptions about the organization. A sales professional would be the first individual to ensure they understand the basis behind other people’s perceptions about their organization and the attributions. This is to they can utilize this information and thus create an environment which can be controlled in helping the consumer form a perception about them and the product they are selling. This form of controlling the consumer’s perception is called “impression management”, (Hellriegel and Slocum. 2011. pp.117), and is used as a support in solidifying the claim that the deal being made is one of great value to the consumer, that they have need for this product and it is definitely worthy of their money if they plan to buy it. Impression management is a tricky process...

Words: 1381 - Pages: 6

Case Study Sage Two

...diagram doesn't say anything about what functions or activities are going to move in to the cloud. Who at which division of SUH, or at Corporate, will now be using a financial management part of the Cloud to do what jobs, for example? I know the case seems silent on the issue of physical location, but ... we can safely assume that the three companies were not in the same building to start with. Therefore, at the communications infrastructure level... they currently have three separate ISPs they're working with, separate (and probably different) on-site routers, firewalls, etc., different file servers, email systems... the diagram suggests that one firewall will protect them all. Where is it? The results of that is that you're not in position with enough detail to understand or address the resources part of this problem. Do we need more people? Do they need to be doing different things, and need different / new training? New computers, or more of them, or ? Different communications and Internet connectivity? You'll need to take a second look at that, so that you have a better foundation for the Stage 3 part of the Case Study. It's a good introductory presentation of cloud-based services to help SUH, but you needed to go another step or two, to show how different parts of each division would do what out in the cloud. You also needed to show how the resources you require fit this project. You might want to rework this, so that you have a better foundation for the Stage 3......

Words: 1178 - Pages: 5

Case Study Analysis Paper: Tale of Two Coaches

...Case Study Analysis Paper 1: A Tale of Two Coaches Rhodeanny31 Grand Canyon University: LDR-600-0101 September 23, 2014 Case Study Analysis Paper 1: A Tale of Two Coaches Intelligence, self-confidence, and determination are the leadership perspectives that have exhibited in both Coach Bob Knight and Coach Mike Krzyzewski (known as Coach K.). Coach Knight is known as the winningest coach in NCAA men’s basketball until Duke’s Coach Krzyzewski exceeded his spot. Coach Krzyzewski played under Coach Knight when they were both at West Point and he was a graduate assistant at Indiana University under Coach Knight (Snook, Perlow, & Delacey, 2005). Coach Knight and Coach K. are very successfully college basketball coaches who has different leadership styles of pursuing and producing a competitive goal of winners. Power Bases Relied Upon Coach Knight’s power bases are relied with a tight controlling type categorized by societal detachment between him and the basketball players he coaches. His leadership role consist of discipline and intimidation, sometimes goes too far. Coach Knight’s position of power is high reflected by his regular abuse of verbal and physical punishment. Based on his regular outburst of anger when he was “under stress”, he reverted to less developed ways learning in early developments (Northouse, 2004). Coach Knight emotional capabilities consist of high self-awareness, low self-regulation, high motivation, low empathy, and low social skills...

Words: 919 - Pages: 4

Hcs 335 Week Two Ethics Case Study

...Ethics Case Study March 26, 2012 HCS 335 Ethics Case Study: Jerry McCall Introduction Ethics are an important aspect of an individual’s personal and professional life, as ethics help people determine whether their actions are right or wrong, good or bad, just or unjust, and fair or unfair (Fremgen, 2009). Strong workplace and interpersonal ethics are essential to any career, but especially so in health care wherein professionals encounter people from all lifestyles, life and death situations, and further circumstances people in other professions do not face. One such situation is the case study involving Dr. William’s office assistant, Jerry McCall. While sitting in for the receptionist, Jerry receives a phone call from a long-time patient needing a last-minute refill called in for his antidepressant, Valium, before taking a flight. The patient tells Jerry Dr. Williams is a close friend. Jerry has some professional medical assistant and LPN training, but has no certification in either field, and no one else is available to fill the patient’s prescription. This study will examine if Jerry is qualified to call in the refill, bearing on the situation if the patient had critical need for the medication, and the ethical and legal stipulations and consequences concerned depending on Jerry’s possible choices. Qualifications A health care professional must have specific qualifications and certifications to order medication refills for patients (Fremgen, 2009). ......

Words: 1197 - Pages: 5

Change in Culture Case Study Two

... Change and Culture Case Study Two It has been six months after the organizational merger and the new administration initiated a significant reduction in force. Organizations are making the tough decision about workforce size and structure because of unstable economic times. Reduction in workforce is a way for the organization to cut costs with employee salaries and benefits. There was a decision made to redesign patient care delivery and the first recommendation was that of a universal worker who would deliver many support services. The manager is faced with the challenge of making the redesign work knowing this model often failed with implemented in other organizations. The purpose of this paper is to discuss the process of job redesign and what work processes and performance expectations must be considered once the design is completed. Discussed is the article by Peter Senge and what steps and structures are put in place to make the organization a true learning organization, encouraging workers and managers to adapt and excel despite of the changes. Described is the plan and control the intra-organizational and inter-organizational communications that must occur to implement the job design changes. Management also must ensure individual job satisfaction. Process of Job Redesign Job redesign is the method used to improve the organizations performance. The job redesign focuses on the enhancement of services with a holistic approach. Job......

Words: 1833 - Pages: 8

Joe Salatino, President of Great Northern American Case Study

...Joe Salatino, President of Great Northern American Case Study Trina Casto Strayer University BUS 520 Dr. Russell Joe Salatino, President of Great Northern American Case Study 1. Discuss why Joe’s employees need to understand the importance of how people form perceptions and make attributions. Understanding of how individuals form their perceptions and make attributions can be the difference between making a sale and losing a sale for Joe’s employees. When a sales professional understands how others form their perceptions and make attributions, they can utilize that information to control how a potential customer perceives not only them but also the product in which they are attempting to sell. Forming a perception with the customer that the sales professional is competent and trustworthy will heighted the possibility of making a sale to that customer. This is considered impression management (Hellriegel and Slocum. 2011. pp.117). Aiding the customer in perceiving that the deal being offered is a great value, that the customer needs the product, and that the product is worth the money spent is also important in the sales process and is a form of impression management. Perception is said to be the “process by which the individual selects, organizes, interprets, and responds to information” (pp.104). Attribution is how individuals understand and explain causes of behavior and events including the behavior of themselves and of others (pp. 119). To be......

Words: 1175 - Pages: 5

Joe Salatino, President of Great Northern American Case Study

...Joe Salatino, President of Great Northern American Case Study BUS 520 Dr. Powers July 21, 2012 Joe Salatino, President of Great Northern American Case Study 1. Discuss why Joe’s employees need to understand the importance of how people form perception and make attributions. Joe Salatino is the President of the 35-year old company, the Great Northern American. Salatino gauges his success by the amount he pays his employees, and so far he has been successful. His sales team is a self-motivated and highly energetic. Their tactic is simple they motivate their 30 person sales staff with commission and bonuses. The quality and dedication of their employees is what has made this company the success it has become. Joe’s employees attribute their personal success to four main factors, ability, effort, task-difficulty, and luck. By this it can be assumed that they will succeed because they were capable of doing the job, that it their ability attribute. The effort attribute is because they logged the time, and worked hard at reaching their client base. Task-difficulty is easily overcome when the necessary effort is being made. This is how their success was achieved, because they overcame the difficulties. Finally consider luck. Even with ability, effort, task-difficulty they have to attribute a certain amount to luck. Consider time and mood of the individual to coincide with the luck of the employee. Joe’s......

Words: 1541 - Pages: 7

Case Study Two: Southwest Airlines & Sprint Telecommunications

...Case Study Two: Southwest Airlines & Sprint Telecommunications DeVry University: BUSN258 November 30, 2011   Southwest Airlines & Sprint Telecommunications There are many factors that contribute to the success of a company and customer service is one of the more important elements that determine this. A company’s customer service reputation is not built nor fixed overnight; yet it can be a company’s greatest attribute, or attribute greatly to its downfall. Southwest Airlines is known for its world class customer service; this is just the opposite of Sprint Telecommunications which is often noted for its lack of customer service. While exploring the customer service reputation of these two different companies we will discover the vital role and impact of customer service as pertains to the success of these companies. “Southwest Airlines Co. is a low-fare domestic airline that provides primarily short haul, high-frequency airline services. Southwest is one of the largest carriers in the U.S. based on number of domestic passengers. The firm operates 547 Boeing 737 planes, serving 72 cities in 37 states throughout the U.S. The firm operates over 3,100 flights daily (Plunkett 2011).” For those of us who are unfamiliar with Southwest Airlines customer service practices look no further than the company’s philosophy and mission statement. “The Southwest Airlines philosophy serves as the vision and mission for the organization. Certain quality management principles are......

Words: 1581 - Pages: 7

Animation | [Read more...] about Turbo 2013 BluRay 300Mb Full Hindi Dual Audio Movie Download 480p | Shinhwa Broadcast