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B of a Case Study Questions

In: Business and Management

Submitted By tianye1202
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1. What are the core business processes (i.e. high level; major business and financial services) performed at Bank of America as part of its product and service offerings?

Core Bank of America Business Process: | Activities within the Core Process | people management | * recruiting * performance management * staff development * payroll * benefits administration | financial management | * general ledger * accounts payable * accounts receivable * reporting and compliance * cash management * asset management | Manufacture management | Produce ATMsChecking the quality of machineProducing billsRecycling of destroyed ATM | Marketing management | Selling serviceRecognize customersAdvertising managementCustomer service management | | | add as many rows as required…… | |

2. List the sequential, descriptive steps required in a typical ATM transaction (your choice), such as drawing out cash or transferring funds from one account to another. Be sure to include those steps executed by local ATM system itself as well as those done by information systems housed within the Bank’s centralized data center. Use this table to organize your responses.

Steps by Customer | Steps by ATM System | Steps by other Banking Systems | Insert card | Recognize card info. | Recognize card info. | Enter pin code | Authorized user’s ID | Authorized user’s ID | Withdraw money | Update new balance of the accounts. Given money. | Record time and location, given money to the customer, print receipt | Saving money | Received money or check, read the amount of money, update new balance of the account. | Record time and location, received money from the customer, print receipt | Looking balance | Display the necessary information on the screen | Record time and location, print out the detail of the account |

3. Why do the core…...

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