Andrew Ryan

In: Business and Management

Submitted By jordan12345
Words 480
Pages 2
1. Why did VC Brakes’ change effort fail; what were its three major mistakes?
VC Brake’s effort to change failed for three reasons. VC Brake’s effort to change lacked a good sponsor, the removal of obstacles needed for change to be successful, and a sense of urgency. VC Brake’s sponsor was the VP of Operations, James Baynard. James Baynard, according to Ryan, is one of those managers who takes credit, but does not really do anything. Unfortunately for the company, Ryan might be correct. For example, when Ryan asked to be taken off the TQM training to work on the engineering team, James Baynard refused because he wanted to keep up appearances. If you do not have a good sponsor, then the change will never work.
There were too many obstacles for any meaningful change to happen. Floor workers seem to know what they needed, such as the woman who complained about the box cutter or the issues with the carts, but management stood in the way of these needs. When workers raised concerns with management, they were often ignored and a quality meeting was canceled for three weeks. When a change did occur, it took too long and cost an arm, a leg, and some of Ryan’s standing at the company.
VC Brakes lacked a sense of urgency when Ryan presented recommendations to proper management. If VC Brakes really wanted to implement change, they would not take such a long time for everything. Issues being resolved over several weeks seemed to be a common theme.

2. Evaluate Ryan’s performance during the change effort. What grade would you give him and why?
Specifically, write a one page email to Ryan in which you provide him useful feedback about his performance and an overall grade
Hello:
Ryan, this is an evaluation of your performance during the implementation of TQM at VC Brakes. Over the past few months, you and a college have been training management and floor…...

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